(eng): A Decision Support Systems are an interactive computer-based systems helping decision makers complete decision process. Geographic Information Systems provide essential marketing and customer intelligence solutions that lead to better business decisions. Operational Research and Management Science (OR/MS) is methodology based on system theory and theory of modelling. The OR/MS models serve for better quantification and precision of decision-making process. In this contribution the role of DSS, GIS and OR/MS models in the process of knowledge creation will be explained. The tacit or explicit character of this knowledge and the process of its creation will be explained and discussed.

(cze): DSS a GIS jsou počítačově orientované systémy usnadňující rozhodování. Článek se zabývá úlohou těchto systémů v procesu vytváření a transformace znalostí.